Welcome to STEMtralia. We appreciate your business and are committed to customer satisfaction. This Refund and Returns Policy outlines our practices and your rights under the Australian Consumer Law.
1. Overview
At STEMtralia, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
2. Change of Mind
Please choose carefully as we do not offer refunds or exchanges for change of mind or wrong decision.
3. Faulty or Damaged Products
In accordance with the Australian Consumer Law, if an item has a major fault, you are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
4. How to Make a Return
To initiate a return, please follow these steps:
- Contact us within 30 days of receiving your order.
- Provide a detailed description of the issue and attach any relevant photos or documentation.
- We will provide instructions on how to proceed with the return.
5. Processing Refunds and Returns
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. If your return is approved, we will initiate a refund to your original method of payment or exchange the product.
6. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us.